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Delivery and shipping costs
General
 
Orders placed and paid before 3 p.m. on a working day will be send registered the same day, if there is no lack of stock of the product(s). For the transportation from the order we will use CTT (Expresso) and the product(s) will be packed in boxes.
 
Each order is not allowed to weight more than 30 kg otherwise orders have to be split if the weight is more.
 
When the parcel will be delivered by us to the post office, we will change the status of the order to sent. The client will receive an e-mail stating that the package is sent with the tracking number from your package.
 
CTT (Expresso) delivers the parcel or a notification (that mention where you can pick up the package). When CTT (Expresso) delivers the parcel and no one will attend, a notification will be left behind stating that they will try to deliver the package on another working day or that you can pick up the package at a postal office with the time frame notification.
 
We are not to blame for any delay in the delivery from the package caused by strikes or other situations within the CTT.
 
Portugal Continental
Orders placed and paid before 3 p.m. on a working day will be send (registered) the same day, if there is no lack of stock of the product(s) and if the next day is a working day the package will be delivered before 6 p.m. this is in accordance with EMS 18 from CTT Expresso, this delivery system we choose for deliveries to cities located in Portugal Continental.
 
The costs relating to EMS 18 for mainland Portugal are as follows:
 
From (kg) 0
Until (kg) 30
Total € 4,80 including VAT
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